Job description
This market leading transportation architecture practice is urgently seeking an experienced 1st-2nd Line IT Support Technician to join a small IT team providing a mix of helpdesk, desktop, and network support to more than 200 users based in the UK, Ireland, and UAE remotely and in person from SE1 London.
With over 200 employees, this top international practice offers a collaborative relaxed multinational environment with exposure to large diverse teams, there is no hierarchy, and everyone has a voice no matter what department they work.
The successful 1st-2nd Line IT Support Engineer, Helpdesk Technician or Desktop Engineer will be joining a small IT team where other members have developed their skills internally moving up the ladder. There is an opportunity for this position to grow into server administration and 3rd line technical support in the future depending on interest and capability, including the enrolment on relevant IT courses to enhance skills if required.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be responsible for providing technical and functional user support on all Hardware (computers, laptops, printers, phones, network kit) and Software (Web portals, Windows OS, Microsoft Office & 365 Suite, Adobe, Autodesk, Plugins and Apps etc.); this will be resolving and escalating tickets varying in difficulty spread across the team using a helpdesk ticketing system. Initially there won't be much server work but assisting in 365 administration will definitely be involved within this position.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers applying must have some proven experience of working in a similar professional working environment to be considered for this position. Please note that unfortunately we cannot make applications for candidates who do not have any experience.
1st-2nd Line IT Support Engineers, Helpdesk Technicians or Desktop Engineers will be required to work 40 hours per week, 08:30 – 17:00, 4 days in their SE1 London office and 1 day from home. (NB: 5 days per week in the office is also fine if home working is not of interest)
