Job description

​This renowned practice is looking for an ambitious and personable IT Support Technician to join its London office as they continue to innovate in the architectural world. This practice boasts a diverse portfolio of completed projects, having produced a multitude of complex and visually striking buildings.

This IT Support Technician role will see you as helping the IT manager as a point of contact for IT queries for both onsite and remote staff, providing technical support to a team for over 100 architects and designers. This position offers excellent scope for career development and represents a fantastic opportunity to join the team at an exciting point in the studios growth.

You will have a wide remit of responsibility and serve as the knowledge base and leading support member for all technical issues. Responsibilities will include:

• Providing technical and project coordination services to support and maintain computer systems and networks

• Monitoring systems usage and needs

• Researching, identifying and recommending software and applications

• Implementing policies and best IT practices and proposing IT budgets alongside senior staff

• Providing IT support to staff as and when required

• Assisting in installation, fit-out and servicing/replacement of computer equipment

• Escalating IT issues when required in liaison with BIM teams and external IT consultancy

• Liaising with international management teams for coordination and development of companywide policies

• Maintaining all laptops and work stations.

The ideal candidate for this position will be able to work autonomously, prioritise effectively and have a superior knowledge of computer systems and networks alongside previous experience working within architecture or the wider built environment. To be considered for this role you must possess:

• 2+ years’ experience in an IT support role

• Proficiency with a broad range of networking and systems hardware and software

• Strong communication skills and the ability to build rapport with staff at all levels

• The ability to explain technical issues to both technical and non-technical staff

• Strong analytical problem solving skills

• An eagerness to learn new skills

• Experience with an array of systems and software including - MS Office, Adobe Suite, Adobe, Bentley, Autocad, Revit and Rhino.

Training and guidance can be provided however prior knowledge of the above is extremely beneficial.

This sociable practice has a welcoming and inclusive culture and regularly hosts social and sporting events for all staff as well as providing a generous range of benefits, work perks and professional growth and development plans to help you thrive.

So, if you’re an experienced IT professional looking to join a practice on the up and work within a creative and dynamic industry - apply today!